Disputes happen.
Before You Open a Ticket: Gather Your Evidence
Effective communication starts with solid proof. Prepare these before
Step-by-Step: Opening a Support Ticket
Step 1: Access SuperBuy Support
Log into your SuperBuy account. Navigate to "My SuperBuy" "Contact Customer Service""Help Center / Support"
Step 2: Initiate a New Inquiry or Dispute
Look for options like "Open a Ticket," "Submit an Inquiry,""Apply for After-Sales Service / Dispute."
Step 3: Choose the Correct Issue Type
Select the category that best fits your problem (e.g., "Product Quality Issue," "Received Wrong Item," "Item Not Shipped by Seller"). This directs your ticket to the right team.
Step 4: Provide a Clear Description & Upload Evidence
Title: Description: Attachment:Upload all your prepared evidence here.
Step 5: Set Priority & Submit
If the issue is urgent (e.g., seller is about to ship), mark it accordingly. Review and submit your ticket. You will receive a Ticket ID
Tips for Efficient Communication with Support
- One Ticket per Issue:
- Be Detailed but Concise:
- Respond Promptly:
- Propose a Solution:
- Stay Polite:
- Be Detailed but Concise:
What Happens After You Submit?
- Acknowledgment:
- Investigation:
- Mediation & Resolution:
- Follow-Up:
- Investigation: