In the world of agent shopping, consistent seller reliability is key. Sugargoo's powerful spreadsheet feature transforms raw transaction data into actionable insights, allowing you to track seller performance over time and make smarter purchasing decisions.
The Power of Historical Data
Sugargoo's spreadsheet is more than an order log; it's a dynamic trend-tracking tool. By analyzing past records, you move beyond one-off reviews to understand a seller's long-term behavior in three critical areas: reliability, quality, and service compliance.
Key Metrics to Evaluate Over Time
1. Seller Reliability & Consistency
Track these columns across multiple orders:
- Shipping Speed (Time to Warehouse):
- Communication:
- Stock Accuracy:
- Communication:
2. QC Results & Quality Trends
The spreadsheet links directly to your Quality Control photos. Analyze this data longitudinally:
- Do items from this seller consistently receive high QC Pass Rates?
- Are there recurring flaws noted in the QC Remarks
- Compare the Warehouse Agent's QC Assessment
3. Refund & Exchange Rate Analysis
This is a crucial indicator of seller integrity. Calculate and track:
- Refund Frequency:
- Refund Reason:Remarks/Status
- Exchange Difficulty:
- Refund Reason:Remarks/Status
How to Conduct Your Trend Analysis
- Filter and Sort:
- Create a Timeline:
- Look for Patterns, Not Anomalies:
- Cross-Reference with Notes:
- Create a Timeline:
Making Data-Driven Decisions
By using the Sugargoo spreadsheet as a performance tracking dashboard, you empower yourself to identify:
- Trustworthy Sellers:
- Declining Sellers:
- Consistently Poor Performers:
- Declining Sellers:
Ultimately, this methodical approach minimizes risk, saves money, and ensures a smoother shopping journey by letting historical data guide your future choices.