1. Domestic (China) Logistics
Initially, tracking shows the parcel's journey from the SuperBuy warehouse to the international export hub (e.g., Shenzhen, Guangzhou). Updates include "Picked Up", "In Transit", and "Arrived at Sorting Center".
2. Customs Clearance (Crucial Checkpoint)
This is a key phase in international shipping. Tracking messages will indicate:
- "Customs Clearance In Progress" / "Entering the Port": Your parcel is undergoing customs inspection.
- "Customs Clearance Completed" / "Released from Customs"
Delays here are common and depend on origin/destination country regulations and parcel volume.
3. International Transport & Last-Mile Delivery
After customs, the parcel is handed to the destination country's postal service or courier (e.g., USPS, Royal Mail, DHL).
- Updates shift to "Arrived at Destination Country", "Handed Over to Local Courier".
- Finally, you'll see "Out for Delivery""Delivered"
Now, use the same tracking number
Pro Tips for Efficient Tracking
Use a Universal Tracker
Websites like 17track.netparcelsapp.com
Understand "No Updates"
After "Plane has entered the port," updates may pause for 7-15 days. This is normal while the parcel clears customs and is scanned into the local network. Patience is key.
Estimate Your Timeline
As a rule of thumb: 3-7 days5-20 days3-7 days
Contact Support
If tracking shows no movement for over 20 days post-shipment or displays a concerning status (e.g., "Customs Hold"), contact SuperBuy Customer Service