Even with careful planning, sometimes QC (Quality Control) inspection fails due to product quality issues. Don't worry. This guide will walk you through the process of requesting a return, communicating effectively with the seller, and following LoongBuy's refund process step by step after a rejection.
Step 1: Understanding the QC Rejection & Initial Actions
When our QC team identifies significant issues (e.g., damage, wrong item, major defects) and recommends rejection:
- Review QC Report Carefully:
- Make Your Decision:
- Do Not Authorize Shipping:
- Make Your Decision:
Step 2: Formally Requesting a Return from the Seller
Clear communication with the seller is key to a smooth resolution.
How to Communicate:
- Use LoongBuy's Message System:
- Be Clear and Polite:
- State Your Request:"return for refund""replacement"return shipping address
- Set a Reasonable Deadline:
- Be Clear and Polite:
Step 3: Initiating the LoongBuy Refund Process
Once the seller agrees to the return, follow this structured process:
| Step | Action | Details |
|---|---|---|
| 1 | Submit Return Application | Go to "My Warehouse" → Select the rejected item → Click "Apply for Return/Refund". Fill in the reason (QC failure) and upload evidence. |
| 2 | Ship the Item Back | After LoongBuy confirms your application, our warehouse will repack the item and ship it to the seller's provided address. You will need to pay the return shipping fee initially. |
| 3 | Seller Confirms Receipt | The seller inspects the returned item. Once they confirm receipt, they should issue the refund to your LoongBuy balance. |
| 4 | Receive Your Refund | The refunded amount (typically the item cost) will appear in your LoongBuy account balance. You can use it for new purchases or request a withdrawal. |
| 5* | Apply for Return Shipping Reimbursement | If the return was due to seller fault (e.g., sent wrong/broken item):return shipping fee reimbursement. Provide proof of the seller's fault (QC report). |
Pro Tips for a Smooth Experience
- Act Promptly:
- Document Everything:
- Use LoongBuy's Platform:
- Understand the Costs:
- Escalate if Necessary:LoongBuy Customer Service
- Document Everything: