Experiencing a failed payment or a missing recharge on LoongBuy? Don't worry. This tutorial provides clear instructions on how to contact LoongBuy's finance support team, submit the necessary evidence, and get your account balance updated correctly.
Before reaching out, complete these quick verification steps:
If the issue persists after the checks above, follow these steps to get help from the dedicated finance team.
Prepare the following information and screenshots:
Reach out to LoongBuy Support through one of these primary channels:
A clear, well-organized message speeds up resolution. Use this template:
Subject:
Body:
Hello LoongBuy Finance Team,
My payment failed/recharge is not reflecting in my account balance. Details are below:
- Username:
- Email:
- Transaction Date/Time:
- Transaction Amount:
- Payment Method:
- Brief Description of Issue:
I have attached the required screenshots for your review. Please investigate and update my balance accordingly. Thank you.
