Streamline your claims and protect your purchases with a single, powerful document.
Navigating refunds, returns, or disputes requires more than just a claim—it requires irrefutable proof. Scattered emails, lost receipts, and buried chat histories create confusion and delay resolutions. HipoBuy introduces a disciplined, centralized approach: Your Secure Documentation Spreadsheet.
The Core Principle: Centralize for Clarity
Your dedicated HipoBuy Spreadsheet
Key Benefit:
What to Document in Your HipoBuy Spreadsheet
Create columns for each essential piece of evidence:
| Column Title | What to Store | Purpose |
|---|---|---|
| Order ID & Date | The unique platform order number and purchase date. | Immediate reference for the seller or support agent. |
| Item & Seller | Product name, description, and store/seller name. | Clearly identifies the subject of the transaction. |
| Receipts & Invoices | File links or descriptors
| Proof of payment and transaction terms. |
|
| Screenshots Gallery | Links to screenshots: product page, chat with seller, tracking info, defective item images. | Visual, timestamped evidence of promises, issues, and status. |
| Payment Proof | Bank/PayPal statement snippet (sensitive info redacted), transaction ID. | Financial verification linking payment to the order. |
| Communication Log | Dates and summaries of emails or messages with the seller regarding the issue. | Chronological history of your attempt to resolve. |
| Refund Status & Deadline | Current status (Requested, Approved, Received) and platform's final decision date. | Tracks progress and critical deadlines at a glance. |
Security Best Practices for Your Documentation
- Use Cloud Storage Wisely:password-protecteddisabled by default.
- Redact Sensitive Data:
- Enable Version History:
- Share with Caution:
- Enable Version History:
Workflow in Action: Filing a Refund
- Initiate Record:
- Capture Evidence:
- Log the Issue:
- Document Communication:
- Submit Your Case:
- Capture Evidence: