Managing multiple vendors requires clear, data-driven insights into their performance. For the FishGooQuality Control (QC) ReliabilityDelivery Punctuality.
The Foundation: Key Performance Indicators (KPIs)
Our scoreboard evaluates vendors on two primary, measurable KPIs:
- QC Reliability Rate:
- Delivery Punctuality Rate:
Each KPI is tracked per order or batch and aggregated monthly or quarterly.
Spreadsheet Structure: Building the Matrix
We create a master spreadsheet with the following core sheets:
- Raw Data Log:
- Vendor Summary Sheet:COUNTIFS,
SUMIFS) to aggregate data from the Raw Data Log for each vendor.Vendor Total Orders QC Passed QC Rate On-Time Deliveries Punctuality Rate Composite Score Rating Vendor A 50 48 96% 45 90% 93.0 A Vendor B 30 28 93.3% 25 83.3% 88.3 B+ - Scoreboard Dashboard:
- Vendor Summary Sheet:COUNTIFS,
Calculating Ratings: The Scoring Algorithm
The core of the system is a transparent scoring algorithm:
- Step 1: Normalize Scores.
- Step 2: Calculate Composite Score.(96% * 0.6) + (90% * 0.4) = 93.6%.
- Step 3: Assign Letter Rating.
- A: 95% and above
- B+: 90% - 94.9%
- B: 80% - 89.9%
- C: 70% - 79.9%
- F: Below 70%
These thresholds can be adjusted based on your industry's rigor.
Automation and Maintenance
To make the scoreboard dynamic:
- Use PivotTables
- Apply Conditional Formatting
- Protect formula cells to prevent accidental edits while leaving data entry cells open.
- Update the Raw Data Log promptly after each delivery and QC check.
- Apply Conditional Formatting
Benefits of the FishGoo Seller Scoreboard
This spreadsheet-based scoreboard transforms subjective assessments into objective, actionable data. It helps in:
- Identifying top-performing vendors for stronger partnerships and increased order volume.
- Flagging underperforming vendors for review, leading to constructive feedback or replacement.
- Making procurement decisions faster and more fair.
- Creating a culture of continuous improvement and accountability among suppliers.
By leveraging ubiquitous spreadsheet tools, the FishGoo team built a scalable, transparent, and highly effective vendor management system without significant upfront cost.