Shopping on Chinese international platforms like HubBuyCN offers fantastic variety and value for Brazilian consumers. However, dealing with refundsdelayed parcels
Your Most Powerful Tool: The Tracking Spreadsheet
Do not rely on memory or scattered emails. Immediately create a dedicated spreadsheet for every order. This document will be your single source of truth for ensuring a fair and traceable outcome.
- Order Timeline:
- Communication Log:
- Proof Archive:
- Communication Log:
Action Plan for Delayed Parcels
If your parcel seems stuck beyond the estimated delivery window:
- Verify Tracking:17track.net
- Politely Inquire:Log this contact in your spreadsheet.
- Escalate to HubBuyCN:
Strategies for Requesting a Refund
For non-receipt or incorrect/defective items:
- Gather Evidence:
- File a Clear Dispute:
- Follow Up Persistently:
- File a Clear Dispute:
Key Reminders for Brazilian Buyers
- Be mindful of Correios processing times
- Understand the platform's buyer protection deadlines. Your spreadsheet will help you act before time runs out.
- Always use HubBuyCN's official messaging system
By maintaining a detailed spreadsheet with timelines and communication proof, you transform from a worried buyer into an organized, credible claimant. This methodical approach significantly increases your chances of a fair resolution on HubBuyCN or any cross-border e-commerce platform.