What Happens After You Submit a LoongBuy Order
Once your purchased product successfully arrives at LoongBuy's international warehouse, our most critical phase begins: the strict Quality Check (QC). This meticulous process is designed to ensure you receive exactly what you paid for. Below, we detail every step your item goes through before it is approved for storage or prepared for shipping to you.
1
Upon arrival, your package is logged into our Warehouse Management System (WMS). It is then unboxed in a controlled area. Our staff performs an initial visual inspection for any obvious shipping damage or major discrepancies with the order.
2
A dedicated QC specialist thoroughly examines the item against your order details. This includes checking:
- Accuracy:
- Functionality:
- Physical Condition:
- Completeness:
3
We provide transparent visual proof of the item's condition. High-resolution photos are taken from multiple angles, focusing on:
- Overall item.
- Serial numbers or unique identifiers.
- Close-ups of any potential flaws or perfect areas of interest.
- All included accessories.
These photos are automatically uploaded to your Private Member's Area
4
If our QC specialist identifies any issue—no matter how minor—a detailed Defect Report
5
This is your decision point. Based on the photos and defect report (if any), you have several choices:
- Approve:
- Request Exchange/Return:
- Request Further Action:
No item proceeds to the next stage without your explicit approval.
6
Once you approve the item:
- For Storage:
- For Immediate Shipping:
If you request a return, our team handles the entire process with the seller on your behalf.
Our Commitment to You
The LoongBuy QC process is the cornerstone of our service. We act as your eyes and hands overseas, providing verification, transparency, and control. This rigorous procedure minimizes surprises, ensures you are fully informed, and gives you the confidence to shop from international sellers. Your trust and satisfaction are our top priority.