It happens sometimes: your Quality Check (QC) fails due to product issues. Don't worry. This guide will walk you through the process of requesting a return, communicating with the seller, and securing your refund step by step.
Step 1: Understand the QC Rejection
After you place an order, LoongBuy's warehouse conducts a thorough Quality Control inspection. If the item fails QC, you will receive a notification with detailed photos and reasons (e.g., damage, wrong color, sizing error, quality flaws).
- Review the QC Photos Carefully:
- Decide Your Action:request a return/refund
Step 2: Initiate a Return Request
If you decide not to accept the flawed item, initiate a return immediately.
- Go to "My Orders" in your LoongBuy account.
- Find the rejected order and click "Apply for Return/Refund".
- Select the reason for return (match the QC failure reason).
- Upload or reference the provided QC photos as evidence.
- Submit your request. The system will automatically notify the seller.
Step 3: Communicate with the Seller
Clear communication is key to a fast resolution.
- Use the Message System:
- Be Polite and Clear:
- Set a Reasonable Deadline:
- Be Polite and Clear:
Tip: Most reputable sellers agree quickly to returns for clear QC failures. If a seller refuses, LoongBuy support will intervene.
Step 4: Follow LoongBuy's Refund Process
Once the seller agrees, LoongBuy's platform manages the secure refund.
- Return Authorization:
- Refund Initiation:
- Refund Destination:
- Timeline:
- Refund Initiation:
Important Notes & Tips
Act Quickly
There are time limits for submitting return requests after QC failure. Check LoongBuy's policy for exact deadlines.
Document Everything
Keep all communication and QC evidence within the platform. Avoid moving discussions to external apps.
Escalate if Needed
If the seller is unresponsive or uncooperative, use the "Raise Dispute" button to get LoongBuy Customer Support involved immediately.
Understand Policies
Familiarize yourself with LoongBuy's Buyer Protection and Refund Policy before you shop. Knowing your rights makes the process smoother.