Received a damaged parcel or missing items? Don't worry. HipoBuy has a structured process to ensure your concerns are addressed promptly. Follow this step-by-step guide to file a claim or refund request efficiently.
Before You Begin: Gather Your Evidence
Successful claims depend on clear documentation. Have the following ready:
- Screenshots:
- Order Receipts:
- Parcel Logs & Photos:
- Order Receipts:
Step-by-Step Claim Procedure
Step 1: Log In & Access Support
Log into your HipoBuy account. Navigate to "My Orders" and find the specific order. Click on "Contact Support" or "File a Claim" next to that order.
Step 2: Select Claim Type
Choose the reason for your claim from the dropdown menu (e.g., "Damaged Item", "Missing Item", "Incorrect Product"). This directs your request to the right team.
Step 3: Provide Detailed Description
In the description box, clearly explain the issue. Include details like:
"Item XYZ from Order #12345 arrived with a cracked screen""The blue t-shirt from my order was missing from the package."
Step 4: Upload Your Evidence
Use the upload function to attach your prepared files:
- Screenshots of the damage/missing item.
- Receipt/Order confirmation screenshot.
- Photos of the damaged parcel packaging (if applicable).
- Screenshot of the parcel tracking log showing delivery status.
Step 5: Submit & Track Your Request
Review all information and submit the claim. You will receive a Ticket Number
Tips for a Quick Resolution
- Act Quickly:
- Be Clear and Thorough:
- Monitor Communications:
- Understand the Policy:
- Be Clear and Thorough: