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PinguBuy Spreadsheet: Analyzing Refund & QC Performance

2026-01-07

Effective data analysis is key to optimizing your sourcing strategy. This guide will show you how to transform raw PinguBuy order data into actionable insights using charts for refund ratios, inspection pass rates, and average shipping costs over time.

Step 1: Data Preparation in Your Spreadsheet

Ensure your export from PinguBuy includes at least the following columns for each order:

  • Order Date
  • Order Status
  • QC Inspection Result
  • Shipping Cost
  • Product Value

Create a separate summary table on a new sheet to aggregate data by MonthWeek.

Step 2: Creating Key Performance Charts

Chart 1: Monthly Refund Ratio Trend

Calculation:(Number of Refunded Orders / Total Orders) * 100.

Visualization:Line Chart. The X-axis shows the timeline (months), and the Y-axis shows the refund percentage. This chart quickly highlights periods with quality or supplier issues.

[Line Chart: Refund Ratio % Over Time]

Chart 2: Quality Control Pass Rate Over Time

Calculation:(Number of QC Passes / Total Inspections) * 100.

Visualization:Column ChartCombo Chart

[Column Chart: QC Pass Rate % by Month]

Chart 3: Average Shipping Cost Trend

Calculation:Average(Total Shipping Cost)

Visualization:Line Chart

[Line Chart: Average Shipping Cost (USD) Over Time]

Step 3: Building a Consolidated Dashboard

Place all three charts on a single dashboard sheet. Add:

  • Key Metric Summary:
  • Filters:
  • Annotations:
[Integrated Dashboard View]

Step 4: Deriving Actionable Insights

Analyze the charts together to inform business decisions:

Observation Potential Action
Refund ratio spikes simultaneously with a drop in QC pass rate. Investigate specific supplier performance; reinforce QC standards or renegotiate terms.
Steady increase in average shipping costs over several months. Evaluate alternative shipping agents or consolidate shipments to reduce costs.
High QC pass rate but persistently moderate refund rate. Review reasons for refunds—they may be due to shipping damage or inaccurate product description, not quality.

Conclusion

By systematically tracking these three metrics—Refund Ratio, QC Pass Rate, and Average Shipping Cost—in your PinguBuy spreadsheet, you move from reactive order management to proactive supply chain optimization. Update your data and charts regularly to maintain a clear, visual understanding of your performance and cost drivers.

Pro Tip: