Experiencing a failed payment or a missing recharge on LoongBuy? Don't worry. This tutorial outlines the clear steps to contact LoongBuy's finance support team, submit the necessary evidence, and ensure your account balance is updated correctly and promptly.
Before You Contact Support: Immediate Checks
- Verify Payment Status:successfully chargedpending.
- Refresh & Wait:
- Clear Cache:
How to Contact LoongBuy Finance Support
If the issue persists after the checks above, follow these steps to get direct help from the finance team.
Step 1: Prepare Your Transaction Details
Gather the following information, which you will need to provide:
- Your LoongBuy account username or registered email.
- Order NumberTransaction ID
- Exact payment amountdate/time
- The payment method
- Exact payment amountdate/time
Step 2: Capture Clear Screenshots
Visual evidence is crucial for a speedy resolution. Take clear screenshots of:
- The error message
- Your LoongBuy account balance pagetransaction history.
- The successful charge proofEnsure the transaction ID, amount, date, and merchant name are visible.
Tip:
Step 3: Submit Your Query via Official Channels
Contact LoongBuy's specialized finance team through one of these primary methods:
- Email (Recommended):[email protected][email protected]. Use a clear subject line like "Payment Failed - Order #XXXXXX""Recharge Not Reflected - Username: ExampleUser".
- In-App/Website Help Center:"Help Center""Submit a Ticket""Payment Issues""Finance"
- Live Chat:
Step 4: Provide Information & Attach Screenshots
In your message, include:
- A concise description of the problem (e.g., "My recharge of $50 via PayPal did not reflect in my balance after 1 hour.").
- All the transaction details you prepared in Step 1.
- Attach the screenshots
After You Submit Your Request
- Confirmation:
- Response Time:24 to 48 business hours.
- Follow-up:
- Balance Update:
Pro Tips to Avoid Future Issues
- Ensure your payment method has sufficient funds and is authorized for international/online transactions.
- Use a stable internet connection during the payment process.
- Complete the payment in one session; avoid refreshing the payment gateway page.
- Always keep the receipt or confirmation from your payment provider until the recharge fully reflects.