In the world of cross-border logistics, clarity is your strongest shield. At GTBuy, we believe transparent documentation of parcel repacking and weight adjustments is crucial for smooth freight verification and robust dispute protection. Here is our detailed workflow.
The Pillars of Transparency
Our process is built on two non-negotiable pillars that ensure every change is visible and accountable:
- Weight Recording:
- Repacking Notes:
Step-by-Step Documentation Process
Step 1: Initial State Capture
Upon receiving the original parcel at our consolidation warehouse, we immediately:
- Take a clear photo of the original, unaltered
- Record the gross weight
Step 2: The Repacking Procedure
If repacking is requested or deemed necessary for safe transit, our staff follows a strict protocol:
- Photo Documentation:
- Photo A: All original items laid out beside the empty packaging.
- Photo B: The new, secure packaging materials (box, mailer, filler).
- Photo C: The final, sealed parcel ready for shipment.
- Detailed Notes:
Step 3: Final Verification & Logging
After repacking is complete:
- The final shipping weight
- All photos and notes are permanently attached to the customer's order ID and parcel tracking number in our system.
- A summary, including initial weight, final weight, and a link to the repacking notes, is made accessible to the customer in their account portal.
How This Transparency Protects You
Freight Charge Verification
Carriers bill based on dimensional or actual weight. Our documented final weight
Dispute Resolution
In case of a carrier dispute about received condition or content, the photo series
Customer Trust & Clarity
You see exactly what we see. Open access to this documentation builds confidence and eliminates guesswork about the physical changes made to your order before shipment.
Conclusion
At GTBuy, we treat every parcel with precision and responsibility. Our systematic approach to recording parcel weightdocumenting repacking notes with photos