LoongBuy: How to Request Additional QC Photos
Not satisfied with your initial Quality Control photos? Follow this guide to request close-up pictures for detailed verification.
Receiving Quality Control (QC) photos from LoongBuy is a crucial step in the purchasing process. However, sometimes the initial set of pictures might not show the details you need. If you require more angles or close-ups, you can easily request them by opening a support ticket. This tutorial will guide you through the process of communicating effectively with the LoongBuy warehouse team.
Step 1: Accessing the Support System
Log in to your LoongBuy accountMy Orders" section. Find the specific order for which you need more photos. Look for an option labeled "Contact Support", "Open a Ticket", or something similar, usually located near the order details.
Step 2: Opening a Clear and Specific Ticket
When creating your support ticket, clarity is key for a fast and accurate response.
- Subject Line:
- Order Information:
- Detailed Request:
- Order Information:
Step 3: How to Communicate Your Request Effectively
To get the exact photos you need, provide specific, actionable instructions. Use polite but direct language. Here are examples:
"Hello Warehouse Team, could you please provide 2-3 close-up photos of the logo embroidery
"Please take a clear photo of the sole pattern and texture. Additionally, a close-up of the inner size label
You can also use simple annotations or drawings uploaded as an attachment to indicate exactly which area you want photographed.
Step 4: What to Expect After Submission
After submitting your ticket:
- You will receive a ticket confirmation number.
- LoongBuy support typically responds within 24 to 48 business hours.
- The warehouse staff will review your request and take the new photos.
- The additional QC pictures will be uploaded to your order page
Pro Tips for Best Results
- Be Patient but Proactive:
- Batch Your Requests:
- Check the Entire Album:
- Batch Your Requests:
Conclusion
Requesting additional QC photos from LoongBuy is a straightforward process designed to give you peace of mind. By opening a detailed support ticket and communicating your needs clearly and politely, you can work seamlessly with the warehouse team to verify your items thoroughly before they are shipped. This careful step ensures you receive exactly what you ordered and minimizes potential future issues.