1. Monitor Item Quality Control (QC)
Track defects, customer complaints, and return reasons linked to specific SKUs. This goes beyond simple return rates to answer why
ACBUY: Mastering SKU-Level Performance Tracking Across Orders
2026-01-08
A data-driven approach to inform purchasing, stocking, and quality control.
Why SKU-Level Analytics Are Essential
In today's competitive e-commerce and retail landscape, understanding aggregate sales is no longer sufficient. True strategic advantage comes from granular visibility into every Stock Keeping Unit (SKU). ACBUY's methodology
The ACBUY Performance Tracking Framework
Our framework focuses on three interconnected pillars to build a complete picture of each SKU's health and potential.
2. Analyze Refunds & Returns
Quantify the financial impact and identify patterns. Not all returns are equal; understanding the driver is key.
- Metrics to Track:Net Revenue After Returns.
- Actionable Insight:
3. Measure Popularity & Velocity
Assess demand trends and sales consistency. Popularity isn't just about total units sold.
- Metrics to Track:
- Actionable Insight:
Synthesizing Data for Strategic Action
By correlating data from all three pillars, powerful insights emerge. Visualize your SKU portfolio on a matrix:
| SKU Profile | Popularity | QC/Refund Rate | Recommended Action |
|---|---|---|---|
| Stars | High | Low | Increase stock, feature prominently, consider premium pricing. |
| Problem Children | High | High | Investigate root cause (QC/supplier/description), fix or discontinue. |
| Sleepers | Low | Low | Evaluate marketing, placement, or bundling opportunities. |
| Duds | Low | High | Phase out immediately, clear existing stock. |
Implementing Your Tracking System
- Centralize Your Data:
- Automate Reporting:
- Schedule Regular Reviews:
- Close the Feedback Loop:
- Automate Reporting: