Streamlining Your Dispute Process for a Smoother Sourcing Experience
Quality Control (QC) rejections are an inevitable part of the sourcing journey. When an item doesn't meet your standards, you need a swift and clear resolution. BaseTao’s customer service framework is specifically designed to handle these QC disputes efficiently, minimizing downtime and confusion. This guide outlines the process to ensure your refunds or reorders are processed seamlessly.
The Efficient Dispute Resolution Workflow
BaseTao's system turns a potentially frustrating situation into a straightforward, step-by-step procedure.
- QC Photo Review & Rejection:
- Open a Dispute Case:
- CS Team Assessment:
- Resolution & Action:refundreorder
- Open a Dispute Case:
Tips for a Lightning-Fast Resolution
- Be Specific and Prompt:
- Leverage Photo Evidence:
- Communicate Clearly via Platform:
- Know Your Options:
- Leverage Photo Evidence:
Why BaseTao's System Works
Dedicated CS Mediation
The customer service team acts as your expert negotiator, handling tough conversations with sellers to protect your interests.
Structured Process
The formal dispute channel ensures no request gets lost. Each case is tracked to resolution, eliminating confusion.
Faster Fund Recovery
Approved refunds are quickly credited to your account balance, allowing you to re-purchase immediately without cash flow delays.