Effective communication is key to a successful sourcing experience on Hoobuy. One of the most common and crucial interactions revolves around Quality Control (QC) photos. When initial images provided for your order seem incomplete or insufficient for a thorough evaluation, you have straightforward options to request more.
Identifying Incomplete QC Images
Common scenarios where you might need more photos include:
- Critical angles or product details are missing.
- Close-ups of logos, stitching, or material texture are not shown.
- You want to verify specific markings or packaging.
- The photo lighting makes it hard to assess actual color.
How to Request Additional Photos
Hoobuy offers two primary, effective channels to make such requests, ensuring your quality evaluation is accurate and comprehensive.
1. Direct Chat Communication
This is the fastest and most recommended method. Simply send a clear message to your assigned agent or the support team in the Hoobuy chat system.
Example Message:"Hello, could you please provide additional QC photos for my order #12345? I need a close-up of the shoe sole stitching and a photo of the inside label. Thank you."
Direct chat allows for real-time clarification and follow-up questions.
2. Using Order Notes or Remarks
When submitting your order or during the QC stage, you can add specific photo requests in the designated notes/remarks section.
Example Note:"QC Request: Please include photos of all sides of the item, the manufacturer's tags, and a clear picture of any serial numbers."
This method ensures your requirements are documented upfront and attached directly to your order.
Why This Process Matters
- Accuracy:
- Confidence:
- Efficiency:
- Transparency:
- Confidence:
Final Tips
Always be as specific and polite
Utilize the chat and notes features proactively to guarantee a smooth and satisfactory QC process on Hoobuy.