Even with careful planning, a Quality Control (QC) inspection can sometimes reveal product issues. Don't worry. This guide walks you through the steps to request a return, communicate effectively, and secure a refund smoothly on LoongBuy.
Understanding Why QC Fails
QC can be rejected for various quality issues, such as:
- Obvious damage, scratches, or cracks.
- Color, material, or size discrepancies from the product description.
- Missing parts or accessories.
- Non-functioning items (for electronics).
- Severe craftsmanship flaws.
LoongBuy's QC service aims to protect you by identifying these problems before shipment.
Step-by-Step Action Plan After QC Rejection
Step 1: Review the QC Report Carefully
Log into your LoongBuy account and go to the "My Orders"
Step 2: Initiate a Return/Refund Request
On the order page, click the button for "Apply for Return/Refund.""QC Failed / Quality Issue."
Step 3: Communicate with the Seller (Via LoongBuy)
Use LoongBuy's internal messaging system to contact the seller directly. Keep communication polite, clear, and fact-based:
- Be Specific:
- State Your Intent:
- Attach Evidence:
- Be Patient but Proactive:
- State Your Intent:
Tip: All communication should stay on the LoongBuy platform for dispute resolution purposes.
Step 4: Follow LoongBuy's Official Refund Process
Once your return request is submitted, LoongBuy's customer service team may step in to mediate if needed. Follow these general stages:
- Seller Response:
- Return Instructions:Do not confirm receipt
- Seller Receives Return:
- Refund Issued:
- Return Instructions:Do not confirm receipt
Step 5: Escalate if Necessary (Open a Dispute)
If the seller is unresponsive or refuses the return despite clear QC evidence, you can escalate the issue to LoongBuy Customer Support
Pro Tips for a Smooth Experience
- Always Use QC Service:
- Act Promptly:
- Document Everything:
- Know the Policies:
- Act Promptly: