Home > How to Report a Seller Problem on LoongBuy: A Step-by-Step Guide

How to Report a Seller Problem on LoongBuy: A Step-by-Step Guide

2026-01-09
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Shopping on LoongBuy is usually smooth, but sometimes issues like receiving the wrong item or facing shipment delays can occur. When direct communication with a seller fails, LoongBuy's dedicated Support Team

Before You Contact Support

First, try to contact the seller directly

Step 1: Gather Your Evidence (The Key to a Quick Resolution)

Providing clear and complete proof is crucial for LoongBuy's team to assess your case quickly. Prepare the following:

  • Order Details:
  • Proof of the Issue:
    • For wrong items: Clear photos/videos showing the item received versus the item listed in the original order.
    • For shipment delays: Screenshots of the tracking information showing no movement, or of the seller's promised shipping date.
  • Communication Records:
  • Additional Info:

Step 2: Submit Your Complaint via LoongBuy Support

  1. Log in to your LoongBuy account.
  2. Go to "My Orders"
  3. Look for the option labeled "Report Seller", "File a Dispute", or "Contact Support".
  4. Select the appropriate issue type (e.g., "Wrong Item Received" or "Seller Shipping Delay").
  5. In the description box:
    • Concisely explain what went wrong.
    • State the resolution you are seeking (e.g., correct item shipped, full/partial refund).
  6. Upload all the evidence
  7. Submit your complaint. You will receive a confirmation and a case ID for tracking.

What Happens Next?

Once submitted, LoongBuy Support will:

  1. Acknowledge
  2. Investigate
  3. Mediate
  4. Resolve

Pro Tip for Faster Help

Be clear, factual, and polite in your communication. Providing organized and comprehensive evidence from the start significantly speeds up the mediation process, helping LoongBuy's team reach a resolution in your favor as quickly as possible.

By following this guide, you can confidently navigate the dispute process and ensure your shopping experience on LoongBuy remains protected and positive.

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