At CNFANS, we understand the frustration when a parcel is lost or arrives damaged. Our Shipping Insurance Claims System is designed to provide a straightforward and supportive compensation process. This step-by-step guide will walk you through submitting documentation and tracking your claim's progress.
Step-by-Step Claim Process
Step 1: Log In & Access the Claims Portal
Sign in to your CNFANS account. Navigate to 'My Orders''File Insurance Claim'
Step 2: Select Issue Type & Provide Details
Choose the reason for your claim: 'Parcel Lost in Transit''Parcel Damaged Upon Arrival'. Provide a clear description of the issue and the date you discovered it.
Step 3: Submit Required Documentation
This is a crucial step. Upload clear, well-lit photos or files as evidence:
- For Damaged Items:
- For Lost Parcels:
- For All Claims:
- For Lost Parcels:
Step 4: Submit & Receive Claim Number
Review all information and submit your claim. You will instantly receive a unique Claim Number
Step 5: Track Your Claim Progress
Track the status of your claim in real-time:
- Submitted
- Under Review
- Additional Info Requested
- Approved
- Compensation Completed
- Under Review
Important Tips & Reminders
- File Promptly:30 days
- Document Thoroughly:
- Respond Quickly:
- Compensation Timeline:
- Document Thoroughly:
For questions not covered in this guide, please visit our Help CenterCustomer Support team
The CNFANS Shipping Insurance Claims System is our commitment to protecting your purchases. By following these clear steps, you can ensure a smooth and efficient experience in the rare event something goes wrong with your shipment.