Order canceled or an item failed Quality Control (QC)? Don't worry. This guide outlines the straightforward process to initiate refunds, monitor their progress, and ensure your payment is reversed promptly and securely.
Step 1: Identify Your Situation
Your action path depends on when the issue occurs:
- Pre-QC / Pre-Purchase Cancellation:
- Failed QC Inspection:Warehouse.
- Post-QC Voluntary Return:
Step 2: How to Initiate a Refund
For Canceled or Unpurchased Items:
- Go to "My Orders"
- Find the relevant order and click "Apply for Refund""Cancel Order".
- Select a reason and submit. If the purchase hasn't been made, the cancellation is usually instant.
For QC-Failed or Warehouse Items:
- Navigate to your "Warehouse"
- Locate the item with status "Failed QC"
- Click "Return/Refund".
- Choose the reason: "Seller's fault""I don't want it"
- Submit the request. Our service team will contact the seller to negotiate the return.
- Locate the item with status "Failed QC"
Important: For "Failed QC" due to seller error, return shipping is typically free. For voluntary returns, you may bear the return shipping cost.
Step 3: Monitor the Refund Progress
Track every step transparently:
- Status Updates:"My Refund/Return Records"
- Agent Notes:
- Timeline:
- Agent Notes:
For urgent cases, use the "Contact Service"
Step 4: Receive Your Refund
Once the seller confirms receipt, SuperBuy processes your refund:
- Refund Destination:
- Original Payment Method:contact customer service
- Notification:
- Original Payment Method:contact customer service
Pro Tip:
Using your SuperBuy balance for future purchases avoids withdrawal fees and is immediate. You can withdraw it later if needed.
Best Practices for a Smooth Process
- Act Quickly:
- Check QC Photos Carefully:
- Communicate Clearly:
- Monitor Your Balance:
- Check QC Photos Carefully: