Contacting support properly saves time. This article offers tips for writing concise messages, attaching screenshots, and explaining problems clearly so LoongBuy’s team can assist faster.
Getting help from customer service should be efficient. A well-prepared support request not only helps you get back to shopping on LoongBuy faster but also enables our support team to provide the most accurate and effective solution for your situation. Follow these guidelines to streamline the process.
Key Tips for a Swift Resolution
1. Write a Clear and Concise Subject Line
Your subject line is the first thing our agents see. Be specific.
- Instead of:
- Use:
2. Explain the Problem Logically
Structure your message to provide all necessary context upfront.
- State Your Issue:
- Provide Key Details:
- Describe Steps Taken:
- State Your Desired Outcome:
- Provide Key Details:
3. Attach Screenshots or Screen Recordings
A picture is worth a thousand words. Visual evidence prevents misunderstanding.
- What to Capture:
- File Format:
- How to Attach:Always check that your attachments have been successfully added.
- File Format:
4. Keep Your Message Focused
Avoid including multiple unrelated issues in one ticket. If you have two distinct problems (e.g., a defective product and a billing question), consider creating separate requests. This allows different specialist teams to address each issue more quickly.
5. Choose the Right Contact Channel
Using the official channel ensures your request is logged and tracked properly.
- In-App/Web Support:
- Email:
- Live Chat (if available):
- Email:
Example of an Effective Support Request
Subject:
Message:
I have confirmed my card has sufficient funds and tried the transaction twice with the same result. I have attached a screenshot of the error page. Could you please check if the order was attempted and if there's a pending charge? I would like to complete this purchase. Please let me know the correct steps to proceed or if I should try a different payment method. Thank you,
[Your Name]