HubBuyCN: A Step-by-Step Guide for Brazilian Buyers to File & Track Refund Requests
Ensuring Transparency and Efficiency in Every Dispute Resolution
At HubBuyCN, we value our Brazilian customers and are committed to resolving any issues with your orders promptly and fairly. This guide outlines the official procedure for filing a refund request and introduces a dedicated spreadsheet system
Part 1: How to File a Refund Request
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Log into Your HubBuyCN Account
Access your account on our website or app and navigate to "My Orders".
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Select the Problematic Order
Find the specific order containing the missing, damaged, or incorrect item.
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Initiate the Dispute Process
Click on "Request Refund""Open Dispute"
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Submit and Note Your Claim ID
Upon submission, the system will generate a unique Claim ID. This is your official reference number. Copy and save it immediately.
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Await Initial Response
Our support team aims to respond to all new claims within 24-48 business hours. You will be notified via email and your account message center.
Part 2: The Heart of Transparency — The Refund Tracking Spreadsheet
To empower our buyers and ensure accountability, we recommend using a shared tracking system. This allows both you and our team to monitor progress transparently.
Recommended Spreadsheet Structure
Create a new row for each refund request. The following columns are essential:
| Column | Description | Example Entry |
|---|---|---|
| Order Number | The original HubBuyCN order ID. | HBCN78541239 |
| Claim ID | The unique dispute reference number provided by the system. | CLM-2023-58741 |
| Date Filed | The date you submitted the refund request. | 2023-10-26 |
| Issue Description | A brief summary of the problem (e.g., "Damaged item", "Wrong size received"). | Received blue shirt instead of white. |
| First Response Time | Date & time of our first official response. | 2023-10-27, 11:15 (BRT) |
| Status | Current stage (e.g., Under Review, Evidence Provided, Refund Approved, Refund Processed). | Refund Approved |
| Notes | Any additional communication or important details. | Customer provided photo evidence on 2023-10-27. |
Why This System Benefits You:
- Clarity:
- Accountability:
- Organization:
- Evidence:
- Accountability:
Part 3: Best Practices for a Smooth Resolution
- Update Immediately:
- Be Specific:
- Monitor Deadlines:
- Share Responsibly:"View Only"
- Be Specific: