Quality Control (QC) photos are a vital part of your purchasing journey on CNFANS, ensuring the product you approve matches your expectations. Occasionally, these images might appear unclear, incomplete, or raisedoubts. This guide will walk you through the simple process of reporting such issues, requesting a reinspection, and securing accurate verification before giving your final approval.
Step-by-Step Reporting Process
Step 1: Carefully Review the Initial QC Photos
Once your item arrives at the CNFANS warehouse and QC is completed, examine every photo meticulously. Check for:
- Blurriness or poor lighting
- Missing angles
- Obstructed views
- Any potential flaw you cannot clearly assess.
- Missing angles
Do not approve the product if the photos are insufficient for evaluation.
Step 2: Use the "Ask for More Photos" or "Report an Issue" Feature
Navigate to your order page within your CNFANS account. Locate and click the button labeled "Ask for More Photos""Report an Issue."
Step 3: Provide Clear, Specific Instructions
In the message box, be as detailed as possible. Clearly state:
- The specific problem:
- Your exact request:
- Politely ask for a reinspection
- Your exact request:
Clear instructions minimize back-and-forth and speed up resolution.
Step 4: Wait for the Updated QC Album
The warehouse team will typically process your request within 1-2 business days. You will receive a notification when a new QC album
Step 5: Approve or Escalate Further
If the new photos resolve your concerns, you can proceed to approve
Pro Tips for Success
- Act Promptly:
- One Request, Multiple Points:
- Politeness Works:
- Final Check Before Shipping:
- One Request, Multiple Points: