Customs inspections and delays are a common part of international shipping. While sometimes unavoidable, efficient communication is key to a swift resolution. This guide explains how to work with CSSBuy's logistics team if your parcel is on hold or if customs authorities have questions.
Proactive Steps to Minimize Issues
- Accurate Declarations:
- Detailed Documentation:
- Know Your Local Limits:
- Detailed Documentation:
My Parcel is On Hold: What to Do?
If your tracking shows statuses like "Held by Customs," "Customs Inspection,""Awaiting Clearance,"
How to Communicate with CSSBuy Logistics
Clear, concise communication through the right channel speeds up the process.
Primary Channel: Support Ticket
Use the ticket system on the CSSBuy website or app. This creates a formal record and directly alerts the logistics team.
Provide Complete Information
Your ticket should include: Parcel ID, Shipping Line, Tracking Number, Country of Destination,
Be Patient but Follow Up
The logistics team will contact the carrier or agent for details. Response times vary. If you receive a letter/email directly from customs, forward it to CSSBuy support immediately.
Common Resolution Steps
- Additional Documentation:
- Carrier Liaison:
- Payment of Duties/Taxes:
- Carrier Liaison:
Final Tips for a Smooth Clearance
Most parcels clear customs after a brief review. By declaring items accurately, using rehearsal packaging, and responding promptly to any requests, you minimize risk. If a hold occurs, your partnership with CSSBuy's logistics team is crucial—provide them with the information they need quickly to help resolve the delay and get your parcel moving again.
Remember: