Encountering an issue with a seller, such as receiving the wrong item or facing significant shipment delays, can be frustrating. Thankfully, LoongBuy's dedicated support team is here to mediate and help resolve these problems efficiently. This step-by-step guide will show you how to submit a formal complaint against a seller and detail the essential proof to provide for a swift resolution.
Step 1: Gather Your Evidence
Before contacting support, compile all relevant documentation. Strong evidence is key to a fast resolution.
- Order Details:
- Proof of Mismatch (Wrong Item):
- Proof of Delay (Late Shipment):
- Communication Records:
- Proof of Mismatch (Wrong Item):
Step 2: Submit Your Complaint via LoongBuy Support
- Log into your LoongBuy account.
- Navigate to "My Orders"
- Click on "Contact Seller""Report a Problem"
- Select the issue type (e.g., "Wrong Item Received""Item Not Shipped").
- Provide a clear, concise description of the problem. State the facts and what resolution you expect (refund, replacement, etc.).
- Upload your gathered evidence
- Submit the complaint. You will receive a ticket number for tracking.
- Click on "Contact Seller""Report a Problem"
Step 3: The Mediation Process
Once submitted, LoongBuy's support team will:
- Acknowledge
- Contact the seller
- Mediate
- Decide
- Contact the seller
You will be notified at every critical stage via your account and email.
Tips for a Quick Resolution
- Be factual and polite in all communications.
- Provide evidence immediately; do not wait for support to ask.
- Respond promptly to any requests for additional information from the support team.
- Understand LoongBuy's Buyer Protection policy to know your rights.