Welcome to MuleBuy, your trusted platform for purchasing products from China. This tutorial will guide new users through the complete process of using MuleBuy, from account registration to order shipment. Follow these simple steps to complete your first purchase seamlessly.

1. Account Registration

To get started, visit the MuleBuy website and click on the "Sign Up" button. Fill in your email address, create a secure password, and verify your account via the confirmation email. Once done, log in to access your dashboard.

2. Adding Product Links

After logging in, navigate to the "New Order" section. Copy and paste the product link from your desired Chinese e-commerce site (e.g., Taobao, JD.com) into the MuleBuy search bar. The platform will fetch product details automatically.

3. Selecting Size and Color

Once the product appears, select your preferred size, color, and quantity. Carefully review the specifications and pricing before proceeding.

4. Contacting Customer Service

If you have questions about a product or need price negotiation assistance, use the built-in chat feature to connect with MuleBuy’s customer service. They provide quick responses in multiple languages.

5. Order Confirmation

Before checkout, review your order summary. Confirm the item, quantity, and color to avoid errors. MuleBuy will calculate the total cost, including service fees and estimated shipping.

6. Recharging Your Account

MuleBuy requires account balance payments. Go to "Wallet" → "Recharge" and deposit funds via credit/debit card, PayPal, or bank transfer. Ensure sufficient balance to cover your order.

7. Selecting a Shipping Method

After payment, choose a logistics channel based on speed and budget. Options include standard air freight, EMS, or express delivery (e.g., DHL). Track your package via the "My Orders" tab.

8. Order Processing and Shipment

MuleBuy will purchase the item, inspect it (optional extra service), and ship it to their warehouse. You’ll receive tracking updates until the parcel arrives at your address.

Pro Tips:

• Use the bulk ordering feature for multiple items to save shipping costs.
• Enable notifications for order status changes.
• Bookmark the platform’s FAQ page

Now you’re ready to shop confidently on MuleBuy! For visual learners, check our video tutorials