When seeking a refund or resolving a dispute on EastMallBuy, clear evidence is your most powerful tool. Properly documenting all communication ensures transparency and significantly strengthens your case during official reviews.
The Essential Evidence Trio
To build an undeniable record, consistently collect these three elements:
- Screenshots:
- Timestamps:
- Chat Summaries:
- Timestamps:
Step-by-Step Documentation Process
- Capture Screenshots Early:
- Organize by Date & Time:EastMallBuy_Dispute_2024-05-15_14-30.png).
- Write a Summary Log:
- Key dates of communication.
- The main issue and the seller's responses.
- Any promises or resolutions offered.
- Store Securely:
Submitting Your Evidence
When submitting your refund request:
- Attach your screenshots
- Reference your timestampschat summary
- Present the facts clearly and concisely, letting the evidence speak for itself.
- Reference your timestampschat summary
This organized approach demonstrates credibility and helps the support team resolve your case efficiently.
Final Tip: Be Proactive
Don't wait for a disagreement to escalate. Start documenting your communication from the very beginning of any transaction that seems uncertain. This habit protects your rights as a buyer and promotes accountability on the EastMallBuy platform.