Ensure product accuracy before shipping by requesting detailed extra images from our QC team.
Before your item ships, a thorough Quality Check (QC) is crucial. While ACBuy provides standard QC photos, sometimes you need a closer look at specific details. This guide walks you through the simple process of requesting additional QC images to give you complete confidence in your purchase.
Step-by-Step Guide to Requesting Extra QC Photos
Step 1: Access Your Order & QC Center
Log into your ACBuy account"My Orders""View QC Report".
Dashboard My Orders [Order Number] QC Report
Step 2: Initiate a Photo Request
On the QC report page, locate and click the button labeled "Request More Photos""Contact QC Team". This opens a dedicated communication channel.
Step 3: Be Specific and Detailed
Clear instructions are key to getting the photos you need. Specify your request clearly in the message field:
- Part/Area:
- Angle & Distance:
- Condition Concern:
- Comparison:
- Angle & Distance:
Example Request:"Hello QC team, could you please provide a close-up, well-lit photo of the serial number on the back and a straight-on photo of the sole tread pattern? Thank you."
Step 4: Submit and Wait for Confirmation
Submit your request. The QC team typically responds within 24-48 business hours. You will receive a notification once your updated QC album is ready for review.
Step 5: Review and Approve for Shipping
Once the new photos are uploaded, inspect them carefully. If satisfied, you can approve the item for shipping. If issues persist, you can discuss further options (like exchange or refund) with your agent.