Understanding QC Photos on Hoobuy
Quality Control (QC) photos are crucial images provided before shipment, allowing you to verify the product's appearance, specifications, and quality against your order. A thorough review at this stage helps prevent issues later.
The Challenge: Incomplete QC Images
Sometimes, the initial set of QC photos might not show all necessary angles or details, such as specific labels, seams, hardware, or functional parts. Incomplete images can make a proper assessment difficult.
How to Request Additional Photos
Hoobuy provides two simple and effective methods for making your photo requests clear to your agent:
1. Direct Chat Communication
The fastest way is to communicate directly with your Hoobuy agent in the order chat or messaging system.
- Politely state that the provided QC photos are insufficient for a full evaluation.
- Be specific and detailed"Please provide a close-up photo of the shoe sole tread pattern and the inside label.").
- You can even use the initial photos as reference, circling areas of concern if the platform allows image annotation.
2. Notes Section / Order Remarks
When submitting a photo request or confirming an order stage, use the dedicated notes or remarks field.
- Clearly list the required photo angles or details here when you feel written instructions are best.
- This creates a permanent, clear record attached directly to your order.
- Example Note: "QC Request: Please add 2 photos showing the back of the bag and a close-up of the zipper mechanism."
Best Practices for Clear Communication
- Be Specific:
- Be Polite:
- Act Promptly:
- Verify & Confirm:
Ensuring Accuracy and Satisfaction
By proactively using Hoobuy's chat and notes features to request complete QC imagery, you take a vital step in ensuring the product you receive matches your expectations. This simple communication loop protects your purchase, enhances accuracy, and builds confidence