A guide to navigating returns for quality issues, wrong items, or defects on our platform.
In the dynamic world of global e-commerce, not every order proceeds perfectly. At LoongBuy, we understand that occasional issues like failed quality control (QC), incorrect items, or factory defects can arise. Our commitment is to ensure these situations are resolved swiftly and fairly. This post outlines our clear, user-centric process for handling return requests, guaranteeing you receive appropriate compensation or replacements.
Our Return Policy Principles
Our policy is built on fairness, transparency, and efficiency. We act as your intermediary, working directly with suppliers and our QC network to assess issues and secure the best outcome for you, the buyer.
Common Return Scenarios & How We Handle Them
1. Failed Quality Control (QC)
If an item fails our pre-shipment inspection, we prevent the shipment. You will be notified immediately with a detailed QC report (including photos/videos). You can then choose:
- Full Refund:
- Replacement:
- Partial Refund:
- Replacement:
2. Incorrect or Mismatched Item
Received the wrong product, color, size, or specification? We prioritize a fast correction.
- Report the issue within 7 days of receipt, providing clear photos/videos.
- We verify the discrepancy with your order details.
- We arrange a free return label
3. Factory Defects or Damage
For items with manufacturing flaws or damage upon arrival:
- Submit a claim with evidence (photos/video) within the warranty period.
- Our team assesses the defect against supplier warranties.
- Resolution includes a free replacement, repair, or full refund, including return shipping costs borne by us or the supplier.
The Efficient Return Process: Step-by-Step
- Submit Request:
- Quick Review:24-48 business hours.
- Solution Proposal:
- Resolution & Action:
- Follow-up:
Tips for a Smooth Return Experience
- Document Thoroughly:
- Communicate Clearly:
- Act Promptly:
- Utilize Our Support:
- Communicate Clearly: