Effective communication is key to a successful sourcing experience on Hoobuy. One crucial aspect is the Quality Control (QC) process, where clear visuals are essential for verifying product quality before shipment. Understanding how to request additional information ensures you receive exactly what you ordered.
The Challenge: Incomplete QC Images
Sometimes, the initial set of QC photos provided by your agent may not show all the necessary angles or details. This can include missing tags, unclear stitching, absent logos, or simply a lack of shots from a specific angle. Making decisions based on incomplete visuals can be risky.
The Solution: Direct and Specific Requests
Hoobuy's platform is designed for transparent communication. When QC images seem insufficient, you have two straightforward methods
Send a clear message to your assigned agent in the order chat. Specify exactly which part of the item you need to see more clearly. Utilize the dedicated note section often available when viewing QC photos. This directly links your request to the specific photo set.1. Direct Chat Message
"Hello, could you please provide a close-up photo of the leather texture and the inside label for Order #12345? Thank you."
2. QC Photo Notes/Remarks
"Please add a photo showing the sole pattern and the back of the heel."
Why This Approach Works
- Accuracy:
- Efficiency:
- Clarity:
- Confidence:
- Efficiency:
Best Practices for Effective Requests
- Be Specific and Detailed: Mention the exact area (e.g., "zipper pull", "inner stitching on the left side").
- Reference the Order Number: Always include your order identifier.
- Use Polite but Clear
- If possible, circle areas