Have you received the wrong item, or is your order significantly delayed? LoongBuy's dedicated support team is here to help mediate between you and the seller. This step-by-step guide will show you how to effectively submit a complaint and what evidence to provide for a swift resolution.
Steps to Report a Seller Problem
-
Go to Your Order History:
- Select the Problematic Order:
- Open the Dispute Center:
- Choose Your Issue Type:
- Submit a Detailed Report:
- Upload Supporting Evidence:
- Submit and Await Response:
- Select the Problematic Order:
Essential Evidence for a Quick Resolution
To ensure LoongBuy Support can assist you effectively, provide the following proof:
- Clear Photos/Videos:
- Order Screenshot:
- Communication Records:
- Shipping Proof:
- Listing Comparison:
- Order Screenshot:
Tips for Success
- Act Promptly:
- Be Clear and Factual:
- Communicate Through the Platform:
- Know Your Options:
- Be Clear and Factual: