Avoid delays by correctly submitting and checking Taobao/Weidian URLs before you order.
Submitting incorrect or invalid product links on SuperBuy is one of the most common reasons for order processing delays. This tutorial will walk you through the steps to properly check your Taobao or Weidian URLs and confirm critical product details, ensuring a smooth and fast purchasing experience.
Ensure you are on the correct product page on Taobao (淘宝) or Weidian (微店). The URL in your browser's address bar should look like one of these standard formats:
❌ Avoidhttps://m.tb.cn/. These can cause errors. Always copy the full desktop URL from your browser.
Before copying the link, verify the following on the product page:
Log into your SuperBuy account and go to the "Order for Me" page. Paste the full, verified URL into the submission box.
After pasting the link, SuperBuy will fetch the page. You must now complete the form:
Double-check all entered information against the original product page. Click submit. Your order will enter the "Pending Purchase" queue for an agent to process.
| Error / Symptom | Likely Cause | Solution |
|---|---|---|
| "Link cannot be opened" or "Product not found" | Invalid, shortened, or expired URL. | Return to the store and copy the full desktop URL again. Ensure the item is still for sale. |
| Agent requests specification clarification | Unclear or missing option details in the order form. | Check your SuperBuy order message and reply with the exact required specification name. |
| Fetched price or image is wrong | The link might be for a product with multiple sub-items or variants. | Manually correct the price in the form and upload a screenshot of the correct variant in the order message. |
By carefully verifying your links and order details, you empower SuperBuy's agents to purchase quickly and accurately, getting your items to the warehouse faster.
