Shipping valuable items internationally can be stressful. LoongBuy offers optional shipping insurance to provide peace of mind for your important purchases. This comprehensive guide explains how to activate coverage, what's protected, and how to file a claim.
What is LoongBuy Shipping Insurance?
LoongBuy Shipping Insurance is an optional, add-on service
How to Activate Insurance at Checkout
Adding insurance to your shipment is a straightforward process:
- Proceed to the final checkout page after selecting your items.
- In the "Shipping Options""Additional Services""Parcel Insurance"
- Select your preferred insurance plan (e.g., Basic, Premium). The cost is typically a small percentage of the declared item value.
- Ensure you accurately declare the total value
- Complete your payment. Your insurance is now active and linked to your parcel's tracking number.
Note: Insurance must be purchased before
What Damages & Losses Are Covered?
LoongBuy Insurance generally covers the following incidents, subject to the specific terms of your chosen plan:
- Complete Loss:
- Pilferage:
- Major Damage:
- Pilferage:
Common Exclusions (Typically Not Covered):
- Minor cosmetic scratches or dents that do not affect functionality.
- Damage due to improper packaging by the seller/manufacturer (prior to our warehouse consolidation).
- Items prohibited by LoongBuy's shipping terms.
- Loss or damage due to customs seizures, natural disasters, or "Acts of God" as defined in the policy.
- Consequential damages (e.g., lost profits).
Always review the full insurance policy details provided at checkout for a complete list of covered and excluded scenarios.
How to File a Compensation Claim
If your insured parcel is lost or arrives damaged, follow these steps promptly:
- Document the Issue Immediately:
- For damage: Take clear, high-resolution photos of the outer box (all sides) and the damaged item itself from multiple angles. Keep all original packaging.
- For loss: Monitor the tracking. A parcel is typically considered lost only after a significant delay past the estimated delivery date (e.g., 30+ days).
- Contact Customer Support:
- Submit Your Evidence:
- Photos/videos of the damage and packaging.
- Proof of item value (e.g., product invoices, payment receipts).
- A detailed description of what happened.
- For lost parcels, any communication with the carrier.
- Claim Assessment:
- Compensation:
- Submit Your Evidence:
Final Tips for a Smooth Experience
- Insure High-Value Items:
- Declare Accurate Value:
- Inspect Upon Delivery:
- File Claims Promptly:
- Declare Accurate Value:
By understanding and utilizing LoongBuy's Shipping Insurance, you can shop with greater confidence, knowing your valuable international shipments have an essential layer of protection.