A clear guide to navigating the process and ensuring clear communication.
At OrientDig, we understand that sometimes an order may not meet your expectations or plans may change. Our goal is to make the process of requesting a refund or order cancellation as straightforward and transparent as possible. This guide will walk you through the simple steps.
Step-by-Step Process
Step 1: Initiate Contact with Customer Service
Do not process refunds through direct payment platforms. Instead, reach out to our Customer Service team to officially open a case. You can contact them via:
- Email:
- Help Desk Portal:
- Live Chat:
- Help Desk Portal:
Step 2: Clearly State Your Request
When opening your case, provide clear and complete information from the start:
- Your full name and account email.
- The relevant order number(s).
- Whether you are requesting a full refund, partial refund, or order cancellation.
- The primary reason for your request (e.g., product defect, shipping delay, change of mind within policy period).
Step 3: Document All Communication Clearly
Clear documentation is crucial for a swift resolution. We recommend:
- Use the Same Thread:
- Be Specific & Factual:
- Note Dates and Names:
- Ask for Confirmations:
- Be Specific & Factual:
Step 4: Resolution and Follow-Up
Our team will review your case based on our Refund & Cancellation Policy. Once a decision is made, you will receive an official notification. Refunds are typically processed to the original payment method within 5-10 business days after approval.
Best Practices for a Smooth Experience
Act Promptly
Review orders upon arrival and submit requests within the policy timeframe for eligible issues.
Politeness is Effective
Clear, polite communication helps our team assist you more efficiently.
Know the Policy
Familiarize yourself with our stated policies regarding cancellations, returns, and refunds to understand your options.