Discovering a failed quality check (QC) or damaged item can be frustrating. Fortunately, LoongBuy's dispute system is designed to protect your purchase. This guide will walk you through submitting a dispute ticket, uploading evidence, and following the case to a resolution for a refund or compensation.
When Should You Submit a Dispute?
Initiate a dispute ticket in the following key situations:
- QC Failure:
- Visible Damage:
- Incorrect Item:
- Visible Damage:
Tip: Act promptly after reviewing your QC photos or warehouse notifications.
Step-by-Step: Submitting Your Dispute Ticket
Step 1: Access the Dispute System
Log into your LoongBuy account. Navigate to "My Orders""Submit Dispute""Apply for After-Sales."
Step 2: Describe the Issue in Detail
Fill in the dispute form carefully. Be clear and concise:
- Select the correct reason (e.g., "Quality Problem," "Damaged Goods").
- Provide a clear written description of the problem. Specify how the item differs from what was expected or detail the nature of the damage.
- State your desired resolution (e.g., partial refund, full refund, return to seller).
Step 3: Upload Compelling Evidence
This is the most critical part of your claim. Upload clear, well-lit photos or videos that prove the issue:
- QC Photos/Videos:
- Comparisons:
- Multiple Angles:
- Close-ups:
- Comparisons:
Note: The stronger your evidence, the faster and more favorable your resolution is likely to be.
Step 4: Submit and Note Your Ticket Number
Review all information, then submit the ticket. The system will generate a unique dispute ticket number. Save this number for all future communication and tracking.
After Submission: The Follow-Up Process
- Initial Review:
- Communication:
- Negotiation & Resolution:
- The seller agrees to a partial/full refund.
- The seller offers compensation (a discount).
- LoongBuy facilitates a return to the seller (if applicable).
- In rare cases, if evidence is insufficient, the dispute may be closed.
- Final Outcome:
- Communication:
Pro Tips for a Successful Dispute
- Be Prompt:
- Be Thorough and Polite:
- Monitor Your Case:"After-Sales""My Disputes"
- Respond Quickly:
- Be Thorough and Polite: