Experiencing a failed payment or a recharge that hasn't reflected in your account balance? Don't worry. This step-by-step tutorial will guide you on how to effectively contact LoongBuy's Finance Team, submit the required information, and get your issue resolved promptly.
Step-by-Step Resolution Guide
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Gather Essential Information
Before contacting support, collect the following details:
- Your LoongBuy username/registered email.
- Order number or transaction ID.
- Payment method used (e.g., Credit Card, PayPal, etc.).
- Exact date, time, and amount of the transaction.
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Prepare Screenshots as Evidence
Clear screenshots are crucial for verification. Please capture:
- Payment Failure Message:
- Bank/Provider Statement:
- Transaction History:
- Bank/Provider Statement:
Save these images in
.jpg.png - Payment Failure Message:
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Contact the Finance Support Team
Reach out through one of these official channels:
- Email (Recommended):[email protected][email protected].
- In-App/Ticket System:Account > Help Center > Submit a Ticket. Choose the "Payment Issues" category.
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Compose Your Support Message
Structure your email or ticket clearly. Here's a template:
Subject:
Body:
Hello LoongBuy Finance Team,
My payment failed/recharge of [Amount] on [Date] is not showing in my balance.
- Username/Email: [Your Email]
- Order/Transaction ID: [ID Number]
- Payment Method: [Your Payment Method]
I have attached the required screenshots for your review. Please investigate and update my balance accordingly.
Thank you,
[Your Name]Attach your screenshots to the message.
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Follow Up and Confirmation
After submission:
- You should receive an automated ticket number
- The finance team typically responds within 1-3 business days.
- Once resolved, you will receive a confirmation email. Log in to verify your balance has been updated correctly.
- You should receive an automated ticket number
Pro Tips for a Faster Resolution
Double-Check Before Sending
Ensure all transaction details in your message match the information on your screenshots.
One Ticket Per Issue
Submit a separate ticket for each unique transaction problem to avoid confusion and delays.
Check Spam Folder
If you don't see a reply, check your email's spam or junk folder for LoongBuy's response.
Be Patient but Proactive
Allow the team time to investigate. If you hear nothing after 3 business days, reply to your original ticket to politely follow up.