International shipping with LoveGoBuy is a gateway to global shopping. However, the journey between the warehouse and your doorstep involves multiple carriers, increasing risks like dimensional weight disputes, lost items, or damaged packages. One simple, powerful habit can dramatically strengthen your position: meticulously recording parcel dimensions and packaging details before shipment.
Why Pre-Shipment Documentation is Your Best Defense
Carriers calculate shipping costs using either actual weight or volumetric (dimensional) weight—whichever is greater. Discrepancies can lead to unexpected charges. Furthermore, without proof, filing claims for missing items is challenging. Your pre-shipment record serves as independent evidence, distinct from carrier scans.
- Resolve Weight Disputes:
- Support Missing Item Claims:
- Ensure Proper Packaging:
- Streamline Customer Service:
- Support Missing Item Claims:
Step-by-Step: What to Record Before Clicking "Ship"
Step 1: Photograph the Prepared Parcel
Before the carrier picks it up from the LoveGoBuy warehouse, ensure you have accessed the parcel photos from your account. If available, request additional photos showing:
- All six sides of the sealed box.
- A close-up of the address label clearly.
- The parcel placed next to a measuring tape or ruler.
Step 2: Document Dimensions and Weight
Note the official measurements provided by LoveGoBuy. Key data points include:
| Measurement | Description | Why It Matters |
|---|---|---|
| Length, Width, Height (cm) | External box dimensions. | Calculates volumetric weight. Formula: (L*W*H)/Volumetric Divisor (varies by carrier). |
| Actual Weight (kg) | Physical weight from scale. | Base for shipping cost comparison. |
| Volumetric Weight (kg) | Calculated dimensional weight. | The figure carriers use if it exceeds actual weight. |
Step 3: Itemize Packaging Contents
Create a detailed list matching your consolidation request. For each item, note:
- Product name, color, size, and quantity.
- Condition upon arrival at the warehouse (e.g., "new with tags").
- How it was protected (bubble wrap, garment box, etc.).
Step 4: Securely Store Your Records
Save screenshots, photos, and notes in a dedicated folder. Reference the specific LoveGoBuy parcel IDtracking number
Putting Your Records into Action
If an issue arises—a surprising surcharge or an incomplete package—act promptly:
- Contact LoveGoBuy Customer Service
- Present your pre-shipment evidence
- For carrier disputes,
- For missing items,
- Present your pre-shipment evidence