Shopping from Chinese platforms through an agent like HubBuyCN is convenient and cost-effective. However, international shipping and cross-border transactions can occasionally lead to issues like delayed parcels or the need for a refund. For Brazilian buyers, navigating these situations calmly and systematically is key. One powerful strategy is to maintain a detailed spreadsheet to track timelines and communication proof, ensuring your case is strong and traceable.
Why a Spreadsheet is Your Most Important Tool
When dealing with issues across time zones and languages, memories fade and chat histories get buried. A dedicated spreadsheet serves as your single source of truth. It helps you present a clear, factual timeline to HubBuyCN's customer service, which significantly increases your chances of a fair and speedy resolution.
What to Document in Your Tracking Spreadsheet
Create a simple table with the following columns for every order that encounters an issue:
| Column | What to Record | Why It's Important |
|---|---|---|
| Order & Tracking # | HubBuyCN order number, original seller order ID, and all tracking numbers. | Quickly references the specific parcel in question for you and support staff. |
| Key Dates | Payment date, HubBuyCN's warehouse receipt date, shipment date, and all estimated delivery dates. | Establishes the baseline timeline and clearly shows when a delay occurred. |
| Issue & First Alert Date | The date you first noticed the delay or problem and contacted support. | Demonstrates you were proactive and pinpoints when the resolution process started. |
| Communication Log | Date, platform (e.g., HubBuyCN chat, email), and a brief summary of each interaction. | Tracks the history of your inquiries and promises made by customer service. |
| Proof Links/Screenshots | Filenames or links to saved screenshots of chats, tracking pages, or product discrepancies. | Provides undeniable evidence to support your claims. Always save screenshots! |
| Next Steps & Deadlines | Any promised follow-up actions by either party and their deadlines. | Holds HubBuyCN accountable and reminds you when to follow up. |
Step-by-Step Action Plan for Common Issues
For Delayed Parcels:
- Check Tracking & Update Spreadsheet:correios.com.br
- Initiate Contact with Proof:through their official platform. Politely share your order number and the specific delay evidence from your spreadsheet and screenshots.
- Set a Follow-up Reminder:
- Escalate if Necessary:
For Refunds (Item Not Received or Wrong/Broken Item):
- Gather All Evidence Immediately:
- Log the Entire History:
- Submit a Formal, Structured Request:
- State the problem briefly.
- Reference your order number.
- Attach your evidence (screenshots, photos).
- Politely state your desired resolution (full refund, partial refund, reshipment).
- Track the Resolution Process:
- Log the Entire History:
Pro Tips for Brazilian Buyers
- Know Your Local Carrier:alfândega). Your spreadsheet helps determine if the delay is in China, in transit, or within Brazil.
- Use HubBuyCN's System:
- Be Clear, Calm, and Factual:
- Understand HubBuyCN's Policies:
- Be Clear, Calm, and Factual:
By treating order issues with an organized, document-based approach, you move from being a frustrated buyer to an effective negotiator. Your spreadsheet is more than just a log; it's your shield and your leverage. It ensures your case is traceable, factual, and hard to ignore, greatly increasing the likelihood of a fair resolution with HubBuyCN or any international shopping agent. Happy—and secure—shopping!