Track refund duration and delivery timelines to calculate key performance metrics for continuous optimization of your shopping agent experience.
Why Efficiency Metrics Matter
When using a shopping agent like LoveGoBuy, two of the most critical aspects of service are refund processing speedshipping reliability. Manually tracking these can be chaotic. A dedicated spreadsheet transforms this data into actionable insights, helping you gauge performance and identify areas for improvement.
Building Your Analysis Spreadsheet
A well-structured spreadsheet is the foundation. We recommend creating the following core columns:
| Column Header | Data Type | Purpose & Calculation |
|---|---|---|
Order ID / Date |
Text / Date | Unique identifier and order placement date. |
Item Price (CNY) |
Number | Original cost of the item. |
Refund Request Date |
Date | Date you submitted the refund request. |
Refund Completion Date |
Date | Date the funds were returned to your balance. |
Refund Duration (Days) |
Number | =Refund Completion Date - Refund Request Date |
Shipment Submitted Date |
Date | Date you paid for and submitted the parcel for shipping. |
Delivery Date |
Date | Date the parcel was received at its destination. |
Transit Time (Days) |
Number | =Delivery Date - Shipment Submitted Date |
Shipping Line |
Text | e.g., DHL, EMS, SAL, etc. |
Notes |
Text | Issues, agent communications, or special circumstances. |
Calculating Performance Metrics
With data populated, calculate these vital metrics in a summary section of your spreadsheet.
1. Average Refund Duration
Formula:=AVERAGE(Refund Duration Range)
Insight:
2. Average Shipping Transit Time (By Line)
Formula:=AVERAGEIFS(Transit Time Range, Shipping Line Range, "Specific Line")
Insight:
3. Refund Rate
Formula:=(COUNT(Refund Request Date Range) / COUNT(Order ID Range)) * 100
Insight:
4. On-Time Delivery Rate
Set a benchmark (e.g., 20 days for a specific line). Calculate the percentage of orders under that benchmark.
Insight:
Turning Data into Action: Continuous Optimization
- Compare Shipping Lines:Average Transit Time
- Identify Refund Trends:
- Set Performance Benchmarks:
- Inform Agent Feedback:
- Identify Refund Trends: