Managing your orders and payments on HipoBuy is designed to be straightforward. If you need to request a refund or cancel an order, the primary method is through your personal account dashboard. This guide will walk you through the steps to ensure your request is processed as quickly as possible.
Step-by-Step Guide to Requesting a Refund/Cancellation
- Log In to Your Account
Visit the HipoBuy website and log in using your credentials. Navigate to your Account Dashboard. - Access Order History
Locate the "My Orders""Order History"- Select the Relevant Order
Identify the order for which you need a refund or cancellation. Click on the "View Details"- Initiate the Request
Within the order details page, look for and click the button labeled "Request Refund""Cancel Order".- Provide Required Information
A form will typically open. Select the reason for your request from the dropdown menu and add any necessary details in the comment box to clarify your situation.- Submit and Confirm
Review your information and submit the request. You should receive an on-screen confirmation and an email acknowledging receipt of your request. - Select the Relevant Order
Tips for Ensuring Fast Processing
- Act Quickly:
- Be Specific and Accurate:
- Check Refund Policy First:
- Monitor Your Email:
- Use the Dashboard, Not Direct Email:
- Be Specific and Accurate:
What Happens After Submission?
Once submitted, your request enters our processing queue. You can track its status in the "Support Tickets""Request History"
Need Further Assistance?
If you encounter any issues while using the dashboard, or if your order status prevents a standard cancellation, please contact our Customer Support team directly through the Contact Us