Cancelled an order on LoongBuy? Refunds are processed automatically, but the time it takes for the money to reach you depends on your original payment method. Don't worry—this guide will walk you through checking your refund status, contacting support if needed, and ensuring your money returns safely to your wallet, bank, or PayPal account.
Understanding Refund Timelines
Refunds are not instantaneous. Once LoongBuy processes your request, the speed depends on your payment provider:
- LoongBuy Wallet/Credit:1-3 business days.
- Credit/Debit Card:5-15 business days
- PayPal:3-7 business days.
- Other E-wallets:
Note: All timelines start after LoongBuy's system confirms the cancellation. Bank processing delays can sometimes extend these periods.
How to Check Your Refund Status
Follow these steps to track your refund progress directly in your account:
- Log in to your LoongBuy account.
- Go to "My Orders""Order History".
- Find the cancelled order. Its status should be marked as "Cancelled""Refunded".
- Click on "Order Details""View Refund Status"
- Here, you will see the refund status
You should also receive email notifications at key stages: when the refund is initiated and when it is finalized.
When and How to Contact Support
Contact LoongBuy Customer Support if:
- The refund status hasn't changed for longer than the stated timeline for your payment method.
- You see "Refund Completed" but the money hasn't arrived in your account.
- You need clarification on a refund deduction or charge.
Best Ways to Reach Support:
- In-App/Website Live Chat:
- Email:
- Help Center:"Help & Support"
- Email:
Ensuring a Safe Money Return
To guarantee your refund is secure and smooth:
- Verify Account Details:
- Monitor Official Channels:
- Keep Records:
- Check with Your Payment Provider:
- Monitor Official Channels:
Final Thoughts
While waiting for a refund can be frustrating, LoongBuy's system is designed to handle cancellations reliably. By using your account to track the status, allowing for standard processing times, and contacting support through official channels when necessary, you can ensure your money finds its way back to you safely and securely.