1. Transparent Communication
Inform the customer as soon as you decide to split the order. A clear email or notification explaining whywhich itemsexpected timelines
CNFANS: A Guide to Handling Partial Shipments Effectively
2026-01-21
Managing splits, tracking, and customer communication for seamless partial dispatches.
Understanding Partial Shipments
In the fast-paced world of e-commerce and fulfillment, it's common that not all items in a customer's order are ready to ship simultaneously. Inventory delays, pre-orders, or multi-sourcing can lead to this scenario. On CNFANS, handling these partial shipments
How to Initiate a Split Shipment on CNFANS
Splitting an order is a straightforward process on the CNFANS platform:
- Navigate to the Order Management
- Review the item list and identify which products are available for immediate dispatch.
- Use the "Split Shipment""Partially Ship"
- Select the ready items and specify their quantities for the first shipment.
- Confirm the split. The system will create a new, separate shipment record for the remaining items.
Tip:
Managing Separate Tracking Numbers
Each partial shipment must have its own unique tracking number. Here's how to handle them:
- Assignment:
- Auto-notification:each
- Centralized View:
- Auto-notification:each
Best Practices to Avoid Confusion
Proactive communication and clear processes are key to a positive customer experience.
2. Accurate Documentation
Ensure packing slips and commercial invoices inside each package only list the items contained within that specific box. This is critical for customs clearance and for the customer to verify receipt.
3. Internal Alignment
Coordinate closely between your warehouse, customer service, and logistics teams. Everyone should follow the same protocol for labeling, data entry, and exception handling related to partial shipments.
4. Leverage CNFANS Tools
Familiarize yourself with all relevant CNFANS features for inventory allocation, shipment status updates, and customer messaging. Automating these steps where possible significantly reduces manual errors.
Conclusion
Partial shipments are an inevitable part of order fulfillment. By mastering CNFANS' split shipment functions, diligently managing separate tracking, and prioritizing clear communication, you can turn a potential logistical headache into a demonstration of your operational professionalism. This approach not only avoids confusion but also enhances the overall customer experience, encouraging repeat business.