Placing an order online is exciting, but sometimes things don't go as planned. You might encounter a situation where a seller cancels your order or fails to ship the product. Don't worry—this guide explains LoongBuy's policies and the steps you should take to resolve these issues efficiently.
LoongBuy's Official Policy
LoongBuy prioritizes customer protection. If an order is canceled by the seller or is not shipped by the promised date, you are entitled to a full refund.
- Automatic Cancellation & Refund:
- Seller-Initiated Cancellation:
- Replacement Requests:
- Seller-Initiated Cancellation:
Step-by-Step Action Plan
- Check Your Order Status:
- Wait for the Processing Window:
- Contact the Seller (Optional):
- Open a Dispute with LoongBuy Support:
- Wait for the Processing Window:
How to Effectively Communicate with Support
Clear communication ensures a faster resolution. Follow these tips when contacting LoongBuy Customer Support:
- Be Prepared:order number, product name, and any relevant screenshots (of the canceled notice, seller communication, etc.) ready.
- Be Clear and Concise:
- State Your Desired Outcome:full refundreplacement item
- Remain Polite and Patient:
- State Your Desired Outcome:full refundreplacement item
You can contact support via the Help Center
Refund Timeline
Once initiated, refunds typically follow this timeline:
| Payment Method | Estimated Refund Time |
|---|---|
| Credit/Debit Card | 5-10 business days |
| LoongBuy Wallet | 24-48 hours |
| PayPal | 3-5 business days |