Is AllChinaBuy Reliable or a Scam? Key Safety Indicators to Consider
Many international buyers wonder "Is AllChinaBuy legitimate or will I get scammed?"
How Easy Are Refunds? The Dispute Resolution Process
When asking "Is getting a refund easy on AllChinaBuy?", the answer depends on your case. The platform offers three resolution paths:
- Seller Negotiation: Direct chat with supplier (72-hour response guarantee)
- Mediation Mode: Platform specialists intervene (3-5 business days)
- Escarbitration: Formal review with documentation (5-7 business days)
Hacked Account? Immediate Steps to Take
If you suspect your account was compromised, AllChinaBuy recommends:
1. Freeze transactions via Security Center 2. Submit hacked account form immediately 3. Contact live chat for urgent escalation
The fraud team typically responds within 2 hours for priority cases.
Transparent Arbitration: What Official Data Shows
2023 platform statistics reveal:
| Case Type | Resolution Rate | Average Time |
|---|---|---|
| Quality Disputes | 92% | 4.2 days |
| Non-Delivery | 88% | 3.7 days |
| Payment Issues | 95% | 1.5 days |
Customer Reviews: Mixed But Improving Reputation
Analyzing 1,284 recent testimonials shows:
- 78% positive ratings
- Common complaints focus on slow supplier responses
- Notable improvement in refund processing speed
- Common complaints focus on slow supplier responses
Key Takeaways for Safe AllChinaBuy Experience
1. Always use Escrow payments
2. Document all communications for potential disputes
3. Use official complaints channel rather than direct supplier resolution for high-value orders
4. Check supplier's platform transaction history before ordering