Even the most seasoned shopper can encounter a Quality Control (QC) check where an item doesn't meet expectations. Don't worry—CSSBuy's system is designed to handle this efficiently. Here's how to navigate rejections, refunds, or replacements quickly using their QC dashboard.
1
Once your item arrives at the CSSBuy warehouse, their team uploads detailed QC photos to your account. Check these photos carefully as soon as you're notified. Time is often a factor, especially during busy periods like sales.
Tip:
2
From your main CSSBuy account panel, find the item in question. Look for the "QC Photos""Warehouse"
3
This is the core of the process. Under the item's QC photos, you'll find actionable buttons. Choose one:
-
Reject & Refund
Select this if the item is unacceptable and you want your money back. Clearly state the reason in the pop-up text box (e.g., "wrong color," "major flaw in logo," "damaged"). This helps CSSBuy communicate with the seller. The item is returned, and your refund is processed to your CSSBuy balance.
-
Request Replacement
Choose this if you want the agent to ask the seller for a better copy. This is ideal for items you still want but with specific, fixable flaws. Be explicit about what's wrong to ensure the next QC is better.
-
Approve & Ship
If the item is satisfactory, or if minor flaws are acceptable to you, simply approve it. The item will then be moved to "Stored" status, ready to be included in a parcel for shipment to you.
4
- For Refunds:
- For Replacements:
- Stay Organized:
Pro Tips for a Smoother Experience
Communicate Clearly
When rejecting, provide specific, concise reasons in English. This minimizes back-and-forth.
Know the Policies
Some sellers or item types (e.g., final sale) may have different refund/replacement rules. Check before ordering.
Use the System, Then Chat
Always use the QC dashboard buttons first for an official record. If issues are complex, *then* contact customer support in chat with the relevant order number.
2
From your main CSSBuy account panel, find the item in question. Look for the "QC Photos""Warehouse"
3
This is the core of the process. Under the item's QC photos, you'll find actionable buttons. Choose one:
-
Reject & Refund
Select this if the item is unacceptable and you want your money back. Clearly state the reason in the pop-up text box (e.g., "wrong color," "major flaw in logo," "damaged"). This helps CSSBuy communicate with the seller. The item is returned, and your refund is processed to your CSSBuy balance.
-
Request Replacement
Choose this if you want the agent to ask the seller for a better copy. This is ideal for items you still want but with specific, fixable flaws. Be explicit about what's wrong to ensure the next QC is better.
-
Approve & Ship
If the item is satisfactory, or if minor flaws are acceptable to you, simply approve it. The item will then be moved to "Stored" status, ready to be included in a parcel for shipment to you.
Reject & Refund
Select this if the item is unacceptable and you want your money back. Clearly state the reason in the pop-up text box (e.g., "wrong color," "major flaw in logo," "damaged"). This helps CSSBuy communicate with the seller. The item is returned, and your refund is processed to your CSSBuy balance.
Request Replacement
Choose this if you want the agent to ask the seller for a better copy. This is ideal for items you still want but with specific, fixable flaws. Be explicit about what's wrong to ensure the next QC is better.
Approve & Ship
If the item is satisfactory, or if minor flaws are acceptable to you, simply approve it. The item will then be moved to "Stored" status, ready to be included in a parcel for shipment to you.
4
- For Refunds:
- For Replacements:
- Stay Organized:
Pro Tips for a Smoother Experience
Communicate Clearly
When rejecting, provide specific, concise reasons in English. This minimizes back-and-forth.
Know the Policies
Some sellers or item types (e.g., final sale) may have different refund/replacement rules. Check before ordering.
Use the System, Then Chat
Always use the QC dashboard buttons first for an official record. If issues are complex, *then* contact customer support in chat with the relevant order number.