At LoongBuy, we strive for perfection in every order, but we understand that occasional issues arise. Whether it's a Quality Control (QC) failure, an incorrect itemfactory defect, we have a structured and user-centric process to handle these situations efficiently. Our goal is to ensure you receive fair compensation or a replacement with minimal hassle.
Common Return Scenarios We Cover
- Failed QC Inspection:
- Incorrect Item/Specification:
- Factory/Material Defects:
- Incorrect Item/Specification:
The Efficient Return Process
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Submit a Return Request
Log into your LoongBuy account, navigate to "My Orders," and select the problematic item. Click "Request Return" and provide clear details, including photos/video evidence of the issue.
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Review & Approval
Our support team will review your claim within 24-48 business hours. We may request additional information to ensure a fair assessment for all parties.
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Resolution Options
Once approved, we offer tailored solutions:
- Replacement:
Partial/Full Refund:
- Store Credit:
- Replacement:
Partial/Full Refund:
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Return Shipping (If Applicable)
For defective or incorrect items, we typically provide a prepaid return label or instruct you to return the item to our nearest warehouse. Clear instructions are sent upon approval.
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Closure
Upon completion of the chosen resolution, the case is closed. We follow up to ensure your satisfaction.
Tips for a Smooth Process
Document Thoroughly
Clear photos/videos of the product, packaging, and specific defects speed up the review significantly.
Act Promptly
Report issues within 7 days of receipt for the swiftest resolution.
Communicate Clearly
Detailed descriptions help our team understand the exact problem and its cause.