LoongBuy: A Step-by-Step Guide to Handling QC Rejection Cases Smoothly
2026-01-22
Receiving a Quality Control (QC) rejection notification from LoongBuy can be disappointing. Your item has been inspected at our warehouse and failed to meet quality standards. While frustrating, this process is in place to protect you before
Step 1: Understand the QC Report
First, carefully review the QC report (typically containing photos and comments) provided by LoongBuy. Common reasons for rejection include:
- Physical Damage:
- Quality Defects:
- Item Discrepancy:
- Severe Inaccuracies:
- Quality Defects:
This report is your key evidence for the next steps.
Step 2: Initiate a Return/Refund Request
Do not approve the shipment. Instead, navigate to your order within your LoongBuy account.
- Locate the rejected item in "My Orders".
- Click the button for "Apply for Return/Refund".
- Select the reason for return: "Does not match description""Quality Issue".
- Upload the QC photos and clearly describe the problem
- Submit the request. This formally notifies both LoongBuy and the seller.
Step 3: Communicate with the Seller (Via LoongBuy Platform)
Clear communication is crucial. Use LoongBuy's messaging system for all discussions to maintain a record.
- Be Polite and Fact-Based:
- State Your Desired Solution:full refund
- Respond Promptly:
- Let LoongBuy Intervene if Needed:
- State Your Desired Solution:full refund
Step 4: Follow LoongBuy's Official Refund Process
Once the seller agrees to the return (or LoongBuy rules in your favor), the official process begins.
- Return Authorization & Shipping:Do not ship it back to the seller directly.
- Warehouse Receipt & Verification:
- Refund Initiation:
- Refund Timeline:
- Refund Initiation:
Pro Tips for a Smooth Experience
- Act Quickly:
- Document Everything:
- Use Platform Protection:
- Understand Policies:
- Document Everything: